Privacy Policy

1. Introduction

SavvyScale ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or engage our services. By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

a. Information you provide directly

• Full name, company name, and contact details (email, phone number, address).
• Project-related information you share with us (e.g., service requirements, design preferences).
• Payment or billing information when applicable.

b. Information we collect automatically

• Device type, browser, and operating system.
• IP address and general location.
• Website usage data through analytics tools such as Google Analytics.

3. How We Use Your Information

• To provide and manage our services (website design, SEO, and digital solutions).
• To respond to enquiries and provide quotations.
• To send invoices, statements, and updates related to your project.
• To improve our website's functionality, content, and user experience.
• To comply with legal or regulatory obligations.

4. Data Protection and Security

We implement appropriate security measures to protect your personal data against loss, misuse, and unauthorised access. All data is stored securely and only accessed by authorised personnel. If any third-party service providers (e.g., hosting companies, payment gateways) require access to your data, they are bound by confidentiality agreements and data protection standards.

5. Cookies and Analytics

Our website uses cookies to enhance your browsing experience. Cookies help us understand user behaviour, track performance, and improve functionality. You can manage or disable cookies in your browser settings, though some parts of the website may not function properly without them. We also use Google Analytics and similar tools to collect non-identifiable usage statistics.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data only with:

• Service providers who assist in operating our website or fulfilling client projects.
• Regulatory authorities or law enforcement if required by law.

7. Your Rights (under POPIA)

As a South African user, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your data where legally applicable.
• Withdraw consent for marketing communications.

To exercise these rights, please contact us at info@savvyscale.co.za.

8. Data Retention

We retain your information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., client projects, hosting providers). SavvyScale is not responsible for the privacy practices or content of these external sites.

10. Children's Privacy

Our services are not directed toward children under 18. We do not knowingly collect personal data from minors. If we discover that such data has been provided, it will be deleted promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it occasionally to stay informed.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@savvyscale.co.za or visit our contact page.